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Conflict management
Lesson 4 of 6
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What to remember
1
Conflicts are normal in group work.
2
Stay calm. Listen to all sides. Do not take sides.
3
Refer to the ground rules. If serious, talk privately.
When people work together, conflicts happen. A disagreement about ideas is healthy and can lead to good discussion. But if it becomes personal or emotional, you need to step in. Stay calm. Acknowledge the conflict: 'I see there is a disagreement. Let us take a moment.' Listen to all sides. Do not take sides. Remind the group of the ground rules. If the conflict is serious, talk to the people involved privately during a break.
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Introduction to participants
Time managementLocked
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